AIRDOCS integrates best-of-breed CCM components in a micro-services SaaS architecture to provide organisations with a "turnkey" capability to generate and control any customer communication from anywhere, any time delivered to every available channel.
As defined by Madison Advisors in 2018
Customer communications management (CCM) hosted managed services
(HMS) is a technology model that incorporates the critical components of CCM in a single integrated platform. This results-driven model offers a complete end-to-end solution that addresses enterprise communication requirements, relieves the burden on IT resources, and delivers an optimized return on investment (ROI) by shifting from a capital expenditure model (CapEx) to an operational expense model (OpEx). CCM hosted managed services solutions transfers the risks associated with purchasing and installing software to the provider while allowing the enterprise to obtain the full benefits of a CCM HMS solution.
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Every document, email, text message, statement, contract or push notification you send is all part of the larger, ongoing conversation with your customer. Turn to AIRDOCS when your needs outgrow your capabilities. We'll help you succeed with our multi-channel, next generation communications cloud platform for unprecedented deployment flexibility and complete control over communications.
Hospitals Contribution Fund
a leading AUSTRALIAN health insurer
About AIRDOCS Global
AIRDOCS is an Australian company operating globally from the Microsoft Azure cloud, founded by customer communications experts. We simplify and expedite the design, creation and delivery of customer communications projects. AIRDOCS ensures every message you provide to your customers is functionally designed, personalized, actionable and delivered via the customer's preferred channel.
Relationships are the bedrock of business and customer service. At the heart of every strong relationship is communication. Yet, as communication technology has evolved, companies have traded relevance for convenience at every turn. It's never been easier to send a message and it's never been harder to be heard. AIRDOCS is here to bring the personal sense of face-to-face conversation to digital communication. We believe that communicating more easily doesn't have to result in a loss in meaning, transparency, or continuity. We know that our platform can help organizations connect with their customers more deeply than ever.
AIRDOCS is a Software as a Service platform that eliminates the traditional problems you face with large scale on-premises solutions. With our AZURE hosted Cloud platform we leverage your data to deliver rich, engaging and compelling communications. Content is held in a single, secure location and the management of data processing, marketing and distribution rules is fast and simple.
AIRDOCS operates in the Microsoft AZURE Cloud and employs state-of-the-art data security architecture. AIRDOCS meets and surpasses the most stringent penetration testing. We have a culture of strong privacy principles and leading security practices that govern our approach to helping protect customer information. This approach has been informed by years of experience in dealing with, and responding to, a wide range of data security issues. The AIRDOCS Application Security Layer is built on Microsoft's AZURE security foundations.
People behind AIRDOCS.
Co-Founder/Director of Technology
James has specialized in the high volume document management industry for the last 15 years. His expertise spans the areas of document composition, archiving, printing and conversion. He is an expert in integrations of complex Cloud and premises-based solutions. Connect with James on LinkedIn
Chief Security Officer
Christoff is Principal Consultant & Founder at Partners Consult, a provider of professional information security services and solutions. Partners Consult services an international list of clients. Christoff acts as AIRDOCS CSO and has established our security policy framework and our data security infrastructure. Connect with Christoff on LinkedIn
Head of Cloud Operations
Chris is a highly proficient, strategically minded and customer focused leader. A Cloud operations expert with the ability to form strong working relationships with colleagues, senior management, clients and vendors. I have a commitment to start-up and social enterprises and revel in the challenges this brings. Connect with Chris on LinkedIn
Chief Operating Officer
An experienced and skilled manager committed to consistently achieving the right outcomes for business and teams. Managed complex projects and million dollar budgets. Able to direct, negotiate and motivate individuals, executives and teams to excel and commit to a winning result. Connect with Richard on LinkedIn
Chief Legal Advisor
Judy graduated from the University of NSW with a Bachelor of Economics (Accounting & Financial Econometrics) and a Bachelor of Laws, and has a strong background in commercial law. Judy was admitted as a Solicitor of the Supreme Court of NSW in 2010 and is a dynamic team player. Connect with Judy on LinkedIn
Chief Financial Advisor
Neil is the founder and Managing Director of BridgePoint Group, a professional services firm providing advice and services to high potential private companies. Neil has guided AIRDOCS corporate operating structure to deliver optimum outcomes for all stakeholders in our business. Connect with Neil on LinkedIn