• AIRDOCS Global CEO, Greg Twemlow

    Change the way you think about customer communications. We help you get closer to your customers.

     

    AIRDOCS takes your CRM and ERP data to compose personalized content for delivery to your customer's preferred channel.

    AIRDOCS recognized as a leading CCM by Asia CIO Outlook magazine

  • The Smart Way to Start

    1

    Fast PoCs

    Use AIRDOCS to rapidly create demonstrations and test innovative ideas that makes it easy to get stakeholder buy-in  

    2

    Single Process

    Single document process such as a welcome pack, statement or contract delivered to digital channels and/or print&post

    3

    Multiple Processes

    Multiple document processes such as invoices, billing, renewals delivered to digital channels and/or print&post

    4

    Go Digital Now

    AIRDOCS can slash your costs by moving you away from print to personalized digital messages - HTML, PDF, Video.

  • Why AIRDOCS

    "Digital transformation has enabled consistently high-quality customer interactions to be a competitive differentiator, no matter the channel - and when the right channel is used, customer loyalty is strengthened." - Greg Twemlow, CEO, AIRDOCS Global ​

    AIRDOCS - get closer to your customers

    AIRDOCS - awarded by APAC CIO Outlook

  • Azure Cloud Architecture

    Making every customer communication engagingly relevant in terms of message, medium and moment. Customer Messaging powered byAutomated Intelligent Relevance

    Making every customer communication engagingly relevant in terms of Media, Message and Technology.

  • AIRDOCS delivers Mass Intimacy

    Life as we know it has become more and more digital. There is no escaping it. This reality has driven a sweeping change in customer expectations whether it be a consumer, patient, employee, insured, supplier, vendor or follower. A growing number of customers—from all walks of life—insist on engaging with organizations differently. Conveniently. Digitally. For organizations, this first presents the challenge to meet these evolving expectations and it also represents a compelling opportunity to achieve major business improvement through the strategic application of technology. AIRDOCS - making every customer communication engagingly relevant in terms of message, medium and moment.

    A.I.R.DOCS

    POWERED BY Automated Intelligent Relevance (A.I.R.)

    Compared to on-premise solutions, AIRDOCS Cloud CCM delivers:

    • A.I.R. enables a 2-3 times faster implementation
    • instantly responsive to marketing initiatives
    • around 50% less costly to operate
    AIRDOCS logo

    Comprehensive CCM

    Fully functional customer communications management

    A single platform that fulfills all of your line of business requirements while engaging customers and satisfying their increasing expectations.

    Business Empowerment

    The marketing team are in total control of timelines

    AIRDOCS empowers business users to orchestrate, change, manage content and govern all communications, removing the costs and long timelines of technology projects.

    Software as a Service

    the strongest available data security

    The AIRDOCS CCM platform runs on Microsoft's AZURE Cloud and is available wherever AZURE operates ensuring data is secure and sovereign.

    Shift CAPEX to OPEX

    SET YOUR Budget based on document volumes

    Apply operational budgets to the subscription costs of the AIRDOCS Software as a Service platform. Prepare budgets based on document creation/delivery volumes and only ever pay for what you use.

    Guaranteed RoI

    all the risk is removed

    For proactively engaging with us, AIRDOCS will guarantee your RoI by offering pricing that ensures you achieve your goals.

  • Ready to get started?

    Every contract you send, every email, text message, statement, or push notification is all part of the larger, ongoing conversation with your customer. You can turn to AIRDOCS when your needs outgrow your current capabilities. We'll help you succeed with our multi-channel next generation communications cloud platform for unprecedented deployment flexibility and complete control over communications.

    20 Bond St Sydney NSW Australia
    Business hours Mon-Fri
    +61 2 8294 8394
  • Case Study

    Hospitals Contribution Fund

    HCF is a leading AUSTRALIAN health insurer

    Moving to AIRDOCS™, hosted on Microsoft Azure, empowered HCF to create a highly personalized customer experience. And in a streamlined and cost effective way. Read more....

  • About A.I.R.DOCS Global

    Automated Intelligent Relevance

    Making every customer communication engagingly relevant in terms of message, medium and moment.

    AIRDOCS is an Australian company operating globally from the Microsoft Azure cloud, founded by customer communications experts. We simplify and expedite the design, creation and delivery of customer communications projects. AIRDOCS ensures every message you provide to your customers is functionally designed, personalized, actionable and delivered via the customer's preferred channel.

     

    Relationships are the bedrock of business and customer service. At the heart of every strong relationship is communication. Yet, as communication technology has evolved, companies have traded relevance for convenience at every turn. It's never been easier to send a message and it's never been harder to be heard. AIRDOCS is here to bring the personal sense of face-to-face conversation to digital communication. We believe that communicating more easily doesn't have to result in a loss in meaning, transparency, or continuity. We know that our platform can help organizations connect with their customers more deeply than ever.

     

    AIRDOCS is a Software as a Service platform that eliminates the traditional problems you face with large scale on-premises solutions. With our AZURE hosted Cloud platform we leverage your data to deliver rich, engaging and compelling communications. Content is held in a single, secure location and the management of data processing, marketing and distribution rules is fast and simple.

     

    The AIRDOCS platform was designed to deliver Automated Intelligent Relevance to maximize engagement. AIRDOCS operates in the Microsoft AZURE Cloud and employs state-of-the-art data security architecture. AIRDOCS meets and surpasses the most stringent penetration testing. We have a culture of strong privacy principles and leading security practices that govern our approach to helping protect customer information. This approach has been informed by years of experience in dealing with, and responding to, a wide range of data security issues. The AIRDOCS Application Security Layer is built on Microsoft's AZURE security foundations.

  • Executive Profiles

    People behind AIRDOCS.

    Greg Twemlow

    Greg Twemlow

    CEO/Director

    An accomplished CEO, Greg combines technical depth with business savvy & creative flair and an ability to think analytically. He has worked internationally for more than 25 years in fields including: Big Data, Startups, E-commerce, Financial Services and Cloud/SaaS. Connect with Greg on LinkedIn

    James McLeman

    James McLeman

    Co-Founder/Director of Technology

    James has specialized in the high volume document management industry for the last 15 years. His expertise spans the areas of document composition, archiving, printing and conversion. He is an expert in integrations of complex Cloud and premises-based solutions. Connect with James on LinkedIn

    Christoff Breytenbach

    Christoff Breytenbach

    Chief Security Officer

    Christoff is Principal Consultant & Founder at Partners Consult, a provider of professional information security services and solutions. Partners Consult services an international list of clients. Christoff acts as AIRDOCS CSO and has established our security policy framework and our data security infrastructure. Connect with Christoff on LinkedIn

    Chris O'Donoghue

    Chris O'Donoghue

    Head of Cloud Operations

    Chris is a highly proficient, strategically minded and customer focused leader. A Cloud operations expert with the ability to form strong working relationships with colleagues, senior management, clients and vendors. I have a commitment to start-up and social enterprises and revel in the challenges this brings. Connect with Chris on LinkedIn

    Judy So

    Judy So

    Chief Legal Advisor

    Judy graduated from the University of NSW with a Bachelor of Economics (Accounting & Financial Econometrics) and a Bachelor of Laws, and has a strong background in commercial law. Judy was admitted as a Solicitor of the Supreme Court of NSW in 2010 and is a dynamic team player. Connect with Judy on LinkedIn

    Neil Parker

    Neil Parker

    Chief Financial Advisor

    Neil is the founder and Managing Director of BridgePoint Group, a professional services firm providing advice and services to high potential private companies. Neil has guided AIRDOCS corporate operating structure to deliver optimum outcomes for all stakeholders in our business. Connect with Neil on LinkedIn

  • Email & Phone

    Business Hours Mon-Fri AEST

    support@airdocs.zendesk.com

    +61 2 8294 8394

  • Video Marketing

    Tell your story using the most engaging media - video is 70% of all Internet traffic

    AIRDOCS makes your communications come alive

    SaaS for Bank CMOs who value customer experience

    How to achieve Mass Intimacy with AIRDOCS

    Airdocs: Agile, data-driven, digital marketing using Automated Intelligent Relevance (A.I.R.)

    CSF® in the AIRDOCS Cloud (CSF is a registered mark of FIS Global)

    Wanting to Achieve Mass Intimacy - try Messaging That Engages

    Get Your Marketing System Back in the Groove

    Marketing agility - Launch Your Campaign in < 7 Days

    AIRDOCS - It's Like a Breath of Fresh A.I.R. (Automated Intelligent Relevance)

    Digital Messaging by AIRDOCS - save a bucket-load of cash

    AIRDOCS aligns perfectly with your customer strategy

    AIRDOCS customer marketing from the Azure Cloud

  • Be the 10x Marketer

    We have to break the habit of rushing into solution-mode...Creative tension starts with research. “Supposing is good, finding out is better” — so said the patron Saint of UX, Mark Twain

     

    Like some help with establishing your 10xMarketer team? Please get in touch.

    1

    Agility

    One of the hallmarks of an agile software team is a continuous, transparent feedback loop across development and operations – a culture known as DevOps. A truly agile marketing team will have a similar collaborative culture – ‘MarkOps’, if you will – to rapidly identifying and solving problems.

    2

    Testing not Perfection

    The agile marketer has to monitor, analyze and, crucially, adapt. Real-time marketing means real-time adapting – not ‘today’ or ‘this week’. Now. You can’t a afford to be committed to solving a problem when more urgent and important factors emerge. The goal is test often and don't aim for "perfection". Move faster than your competition.

    3

    Technology

    Digital marketing tools empower agile marketers to respond instantly to change and run quick iterations, with the data telling you what works for your customers – and for your organization. If your company can't supply the technology you need to be Agile, then get what you need from the Cloud. SaaS is a 10xMarketer's best friend.

    4

    Data is King

    By constantly conducting and analyzing numerous small experiments, you can gain true insight into what works and what doesn’t, allowing you to evolve your strategy as the landscape changes. Your tech toolkit has to include capturing engagement data. Once you have the data there are loads of easy ways to analyze and gain insights.

    5

    Prioritize

    You can't solve all the problems, there are typically just too many, so prioritize and tackle those that could deliver the greatest return. The decisions on priorities are subjective for everyone, so find a process to allow all stakeholders to have their views heard. A really simple solution: use Typeform.com and survey stakeholders on what gets prioritized. A great and fast way to set the priorities for your Agile sprints.

    6

    Embrace Sprints

    One of the key principles of agile software development is the idea of ‘continuous delivery’. It’s a contrast to the old way of struggling for months or years to deliver a complete and perfect application that’s out of date by launch. Iteration, not perfection, is a good watchword for the agile marketer. It means having lots of ideas, the means to test them quickly, monitor the results and and make relevant decisions to prevent future problems. Each idea becomes a sprint.

    7

    Always Optimize

    You hypothesize the changes have solved the problem but could be optimized by testing iterations. You have two choices.

    1. Don’t test and move to the next project
    2. Test and squeeze all remaining value from your work

    This is where the principle of A/B, or multivariate testing really comes into its own. Real- time testing of two or more options is an unbeatable way to understand which option has the greatest impact in terms of meeting KPIs.

    8

    Prepare to Fail

    One of the most important aspects of running an Agile Mark-ops team is embracing a culture of "fail-fast". The brilliant sounding idea might work, on the other hand what if it fails? better to have an environment and culture that tolerates failure as long as there are learnings and it happens fast. That’s why we hate ‘best practice’. It means doing what everyone else is doing. It means toeing the line and being six months behind the curve – and feeling comfortable there.

All Posts
×
×

WEBSITE USE TERMS AND CONDITIONS - AIRDOCS Pty Ltd

Welcome to our website. This website with URL address http://www.airdocs.io/ is owned and operated by AIRDOCS Pty Ltd (ABN 32 603 736 223). Should you continue to use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern AIRDOCS Pty Ltd’s relationship with you in connection with this website. Should you not agree with any of these terms and conditions, please do not use our website.

The term ‘AIRDOCS Pty Ltd’ or ‘us’ or ‘our’ or ‘we’ refers to AIRDOCS Pty Ltd, the owner of the website, whose registered office is Level 13, 52 Alfred St, Milsons Point NSW 2061 Australia. The term ‘you’ or ‘your’ refers to the website user.
Your use of this website is subject to the following terms and conditions:
1. The content of this website is for your general information and use only. It is subject to change without prior notice.
2. This website uses cookies to monitor browsing preferences. If you allow cookies to be used, the following personal information may be stored by us for use by third parties: Nil.
3. Neither we nor any third parties provide any warranty or guarantee as to the performance, accuracy, timeliness, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You hereby acknowledge that such information and materials may contain mistakes, inaccuracies or errors and we expressly exclude any liability for such to the fullest extent permissible by law.
4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the content, design, layout, appearance, look and graphics of the website. Any reproduction of the website’s material is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
6. All trademarks reproduced in this website, which are not the property of, or licensed to us, are acknowledged on the website.
7. Unauthorised use of this website may be a criminal offence and/or give rise to a claim for damages.
8. This website may also, on occasion, include links to other websites which are not controlled by us. These links are provided for your convenience to provide you with further information. You acknowledge that they are used at your own risk. They do not signify that we recommend or endorse the websites. We have no control over the nature, content and availability of those websites.
9. Your use of this website and any dispute arising out of your use of it is subject to the laws of New South Wales, Australia.
10. You may only use the website for lawful purposes and in a manner consistent with the nature and purpose of the website.
11. These terms and conditions do not relate to your use of any product or service described on our website unless otherwise agreed. You must refer to the individual warranty relevant to any particular product or service.
12. These terms and conditions may be amended from time to time. Your continued use of our website following any such amendments will be deemed to be confirmation that you accept those amendments.
13. You indemnify us from and against all claims, suits, demands, actions, liabilities, costs and expenses (including legal costs and expenses on a full indemnity basis) resulting from your use of the website.
14. In no event will we be liable for any loss, damage, cost or expense including legal costs and expenses (whether direct or indirect) incurred by you in connection with the use of this website.
15. Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
You can email our Privacy Officer at support@airdocs.zendesk.com if you have any questions.