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WEBSITE USE TERMS AND CONDITIONS

AIRDOCS Pty Ltd

Welcome to our website. This website with URL address http://www.airdocs.io/ is owned and operated by AIRDOCS Pty Ltd (ABN 32 603 736 223). Should you continue to use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern AIRDOCS Pty Ltd’s relationship with you in connection with this website. Should you not agree with any of these terms and conditions, please do not use our website.
The term ‘AIRDOCS Pty Ltd’ or ‘us’ or ‘our’ or ‘we’ refers to AIRDOCS Pty Ltd, the owner of the website, whose registered office is Suite 207, 25-29 Berry St North Sydney, New South Wales 2060 Australia. The term ‘you’ or ‘your’ refers to the website user.
Your use of this website is subject to the following terms and conditions:
1. The content of this website is for your general information and use only. It is subject to change without prior notice.
2. This website uses cookies to monitor browsing preferences. If you allow cookies to be used, the following personal information may be stored by us for use by third parties: Nil.
3. Neither we nor any third parties provide any warranty or guarantee as to the performance, accuracy, timeliness, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You hereby acknowledge that such information and materials may contain mistakes, inaccuracies or errors and we expressly exclude any liability for such to the fullest extent permissible by law.
4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the content, design, layout, appearance, look and graphics of the website. Any reproduction of the website’s material is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
6. All trademarks reproduced in this website, which are not the property of, or licensed to us, are acknowledged on the website.
7. Unauthorised use of this website may be a criminal offence and/or give rise to a claim for damages.
8. This website may also, on occasion, include links to other websites which are not controlled by us. These links are provided for your convenience to provide you with further information. You acknowledge that they are used at your own risk. They do not signify that we recommend or endorse the websites. We have no control over the nature, content and availability of those websites.
9. Your use of this website and any dispute arising out of your use of it is subject to the laws of New South Wales.
10. You may only use the website for lawful purposes and in a manner consistent with the nature and purpose of the website.
11. These terms and conditions do not relate to your use of any product or service described on our website unless otherwise agreed. You must refer to the individual warranty relevant to any particular product or service.
12. These terms and conditions may be amended from time to time. Your continued use of our website following any such amendments will be deemed to be confirmation that you accept those amendments.
13. You indemnify us from and against all claims, suits, demands, actions, liabilities, costs and expenses (including legal costs and expenses on a full indemnity basis) resulting from your use of the website.
14. In no event will we be liable for any loss, damage, cost or expense including legal costs and expenses (whether direct or indirect) incurred by you in connection with the use of this website.
15. Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

You can email our Privacy Officer at admin@airdocs.io if you have any questions.

  • Design, Personalise and Deliver Engaging Customer Communications

  • Why Customer Communications Management (CCM) is Vitally Important


    Providing personalised, interactive customer communications is not just an option. It’s a business imperative.
     

    Optimising Your Customers' Experience

    It’s no longer acceptable to create one HTML output and use a bit of CSS to make sure it looks OK on a web browser. Customers expect an optimised and personalised experience whatever medium and device they are using. This is the challenge and the opportunity that faces marketers in the twenty first century.
     

    Building Lifetime Value

    Engaging with your customers is a crucial aspect of customer retention and building lifetime value. An omni-channel marketing strategy (putting the customer at the forefront) using a complete CCM solution is essential to building brand loyalty, positioning up-sell and cross-sell opportunities, and most of all, increasing profitability.
     

    Applying Personalisation

    Engaging your customers is an enormous challenge and broadcasting generic messages is about engaging as reading parliamentary budget papers. If you want your customers to really engage then you MUST personalise the dialogue and embed valuable offers in your messaging.
     

    Article:- How to Keep Customers Engaged & Happy

    At its core, customer communications management (CCM) is a simple technical issue: templates are created and the relevant data is applied resulting in a communication. Read more.........
     

  • Information Request

    Request more information or our Cloud CCM Whitepaper

  • AIRDOCS Use-Cases

    Examples

    Insurers

    Onboard new customers with personalised documentation and digital signing of contracts. Simplify and personalise the claims management process.

     

    Banks

    Turn your generic loan contracts into personalised, engaging documents. Complement formal contracts with personalised welcome videos.

     

    Wealth Managers

    Ensure all your client communications are personalised and archived for future reference and maintain compliance with government regulations.

     

    Utilities

    Simplify contract issue and customer acceptance and ensure every invoice is personalised.

     

    Government

    Rationalise, streamline and automate distribution and archiving of personalised communications using print and/or digital.

  • Start Simple

    Maximise customer engagement without the need for costly on-premises systems

    Engage Your Customers with Interactive Messaging

    Personalized Multi-Channel Communications

    Transform your communications. Customers are rightly demanding they receive personal attention, not bland generic messaging. AIRDOCS gives you the power to personalise every message you send your customers, via digital or print channels.

     

     

     

    The AIRDOCS Cloud Platform Cuts Costs

    Save Around 50%

    Enjoy a fast RoI with every project. The AIRDOCS Cloud offers flexible access, simple processes and a transactional payment model that ensures you only pay for what you need. Enjoy savings of around 50% compared to on-premises systems.

     

     

     

    Don't Just Digitize - Transform Communications with AIRDOCS

    Turn Passive Channels into Active Channels

    Digital Transformation is a massive opportunity to achieve business improvements through the use of digital technology, such as: 1. Enhancing the customer experience, 2. Streamlining operations, 3. Creating profitable new business models enabled by digital technology.

    Microsoft AZURE Data Protection

    Maximum Data Security

    The AIRDOCS platform is built on Microsoft's .NET development stack and hosted in Microsoft's AZURE cloud, removing the high costs of maintaining complex and expensive network security technology and employing the strongest data security measures available anywhere. 

  • Transform Business Communications

    Compose, Distribute, Archive Every Customer Communication

    CLOUD COMPOSITION

    AIRDOCS is Software as a Service, providing a fast return on investment compared to traditional CCM deployments. The Azure cloud platform provides virtually unlimited IT processing scalability, to cater for future growth. AIRDOCS is architected using Azure’s best in class IT system redundancy and security, ensuring maximum business continuity. AIRDOCS delivers:

    • Sophisticated data processing, enabling accurate document composition.
    • Design tools aimed at the business user, with integrated marketing management.
    • Rich digital delivery for improved customer engagement. 
    • Advanced administrative management and reporting capability for assured service delivery and continuous business improvement.
    • Integration with many enterprise systems – Microsoft Dynamics, Avaloq, SAP, Oracle and many others.


       
  • Customer Success Services

    Complementary services that fit your needs from design ideas to 100% outsourced Customer Communications Management (CCM)

    Best Practice Assessment

    Benchmark your current methods and outputs against industry best practice to enable recommendations to make your CCM projects more engaging and more cost effective.





     

    Solution Design

    Using the CCM Objectives develop a solution architecture that meets and/or exceeds your customer engagement metrics. A Solution Design feeds into a Business Case for approval by the Executive Sponsor.



     

    Transform Communications

    We put ourselves in your customers' shoes to create experiences and journeys that are simple, engaging and mutually rewarding. Your current stock of templates is reviewed, rationalised and re-written/re-designed to reflect your corporate culture and business mission.


     

    Solution Delivery

    A detailed plan for delivery of the CCM project including timeline, resources, data security and costings.





     

  • About Us

    AIRDOCS is an Australian company founded by CCM industry experts. The founders each have decades of CCM experience. We simplify and expedite the design, creation and delivery of Digital Transformation projects involving Customer Communications Management. AIRDOCS ensures every document you provide to your customers is functionally designed, personalised, actionable and delivered via the customer's preferred channel.

     

    AIRDOCS is a Software as a Service platform that eliminates the traditional problems you face with large scale on-premises CCM solutions. With our AZURE hosted Cloud solution we leverage your data to deliver rich, compelling communications. Content is held in a single, secure location and the management of data processing, marketing and distribution rules is fast and simple.

    Get in touch with an AIRDOCS expert now. 
     

  • Customer Support

    Business hours Mon-Fri AEST

    support@airdocs.zendesk.com

    (Response by next business day)

    +61 2 8294 8394

    (Urgent questions)

  • Contact us to join the Partner Program

    To ensure the best possible outcome for our customers, AIRDOCS adopts a partnership approach to deliver optimized solutions. It's also the reason that we work with a range of partners that add value to our solution offerings and deliver incremental benefit to our customers, prospective customers and partners' businesses.

     

    TheFormsAgency Pty Ltd

    Domain experts in document automation

    Future proof your business with minimal time and investment. With our system transformation model you will improve customer engagement and reduce the costs within your business. Our full-service solution will enable you to automate customer communications across a number of delivery channels including print, email and fax. We handle the entire system integration.


     

    Document Solutions Intnl.

    Composition & delivery experts

    DSI has a long-standing history of providing advanced and cost-effective Enterprise Output Management solutions. We’ve helped world-leading companies across a host of industries enhance their bottom line through highly-scalable document composition, digital archiving and electronic presentment applications. DSI supports customers in Australia, New Zealand and Asia.


     

    ADEPT Group Ltd

    Digital Customer Experience 

    In 2010, Dominic Stow and Frik Botha identified a gap in the marketplace for a project and technology services provider that specialised in the co-sourcing & co-delivery of projects. So they decided to do something about it. Since its establishment in 2010, Adept has been at the leading edge of innovation in New Zealand.


     

    McKean Communications Group

    Print & Mail Delivery Specialists

    Print and Mail delivery specialists, with

    high quality printed output of customer

    communications, utilising highly

    advanced printing platforms including

    high speed roll fed ink jet and sharp digital laser output. Pre-sort, barcode driven mailing and lodgment. Full reconciliation and reporting.


     

    Friendly Persuasion

    The customer intimacy agency™

    If you want digital transformation to transform your customer experience, don’t send them the same old content. Get Friendly involved. Friendly is Australia’s leading communications agency for written customer service. We transform bland and complicated account correspondence into engaging conversations that speak directly to your brand values. Learn more at www.friendlypersuasion.net

    At Enterprise X we partner with companies who are obsessed with solving big problems and creating new market opportunity.

    We are a team of innovators and disruptive thinkers who are expert at leveraging design, data and agile innovation practices alongside existing ecosystems to build digitally powered businesses. Partner with us to invest and build new businesses that transform markets.

  • Team

    James McLeman

    Co-Founder & Director of Technology

    James has specialized in the high volume document management industry for the last 15 years. His expertise spans the areas of document composition, archiving, printing and conversion. He is an expert in integrations of complex Cloud and premises-based solutions.

    Connect with James on LinkedIn


     

    Greg Twemlow

    General Manager

    An accomplished CEO, Greg combines technical depth with business savvy & creative flair and an ability to think analytically. He has worked internationally for more than 25 years in fields including: Big Data, Startups, E-commerce, Financial Services and Cloud/SaaS.

    Connect with Greg on LinkedIn


     

    David Ryan

    Business Development Manager

    David is a CCM solution expert with over 15 years’ experience specific to the CCM industry. The past six years in CCM solutions sales enables David to understand the entire CCM technology stack through to today’s multi-channel communication requirements to drive maximum customer engagement.

    Connect with David on LinkedIn