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AIRDOCS Pty Ltd
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Why Customer Communications Management (CCM) is Vitally Important
Providing personalised, interactive customer communications is not just an option. It’s a business imperative.
Optimising Your Customers' Experience
It’s no longer acceptable to create one HTML output and use a bit of CSS to make sure it looks OK on a web browser. Customers expect an optimised and personalised experience whatever medium and device they are using. This is the challenge and the opportunity that faces marketers in the twenty first century.
Building Lifetime Value
Engaging with your customers is a crucial aspect of customer retention and building lifetime value. An omni-channel marketing strategy (putting the customer at the forefront) using a complete CCM solution is essential to building brand loyalty, positioning up-sell and cross-sell opportunities, and most of all, increasing profitability.
Engaging your customers is an enormous challenge and broadcasting generic messages is about engaging as reading parliamentary budget papers. If you want your customers to really engage then you MUST personalise the dialogue and embed valuable offers in your messaging.
Article:- How to Keep Customers Engaged & Happy
Onboard new customers with personalised documentation and digital signing of contracts. Simplify and personalise the claims management process.
Turn your generic loan contracts into personalised, engaging documents. Complement formal contracts with personalised welcome videos.
Ensure all your client communications are personalised and archived for future reference and maintain compliance with government regulations.
Simplify contract issue and customer acceptance and ensure every invoice is personalised.
Rationalise, streamline and automate distribution and archiving of personalised communications using print and/or digital.
Maximise customer engagement without the need for costly on-premises systems
Engage Your Customers with Interactive Messaging
Personalized Multi-Channel Communications
Transform your communications. Customers are rightly demanding they receive personal attention, not bland generic messaging. AIRDOCS gives you the power to personalise every message you send your customers, via digital or print channels.
The AIRDOCS Cloud Platform Cuts Costs
Save Around 50%
Enjoy a fast RoI with every project. The AIRDOCS Cloud offers flexible access, simple processes and a transactional payment model that ensures you only pay for what you need. Enjoy savings of around 50% compared to on-premises systems.
Don't Just Digitize - Transform Communications with AIRDOCS
Turn Passive Channels into Active Channels
Digital Transformation is a massive opportunity to achieve business improvements through the use of digital technology, such as: 1. Enhancing the customer experience, 2. Streamlining operations, 3. Creating profitable new business models enabled by digital technology.
Microsoft AZURE Data Protection
Maximum Data Security
The AIRDOCS platform is built on Microsoft's .NET development stack and hosted in Microsoft's AZURE cloud, removing the high costs of maintaining complex and expensive network security technology and employing the strongest data security measures available anywhere.
Transform Business Communications
Compose, Distribute, Archive Every Customer Communication
AIRDOCS is Software as a Service, providing a fast return on investment compared to traditional CCM deployments. The Azure cloud platform provides virtually unlimited IT processing scalability, to cater for future growth. AIRDOCS is architected using Azure’s best in class IT system redundancy and security, ensuring maximum business continuity. AIRDOCS delivers:
Customer Success Services
Complementary services that fit your needs from design ideas to 100% outsourced Customer Communications Management (CCM)
Best Practice Assessment
Benchmark your current methods and outputs against industry best practice to enable recommendations to make your CCM projects more engaging and more cost effective.
Using the CCM Objectives develop a solution architecture that meets and/or exceeds your customer engagement metrics. A Solution Design feeds into a Business Case for approval by the Executive Sponsor.
We put ourselves in your customers' shoes to create experiences and journeys that are simple, engaging and mutually rewarding. Your current stock of templates is reviewed, rationalised and re-written/re-designed to reflect your corporate culture and business mission.
A detailed plan for delivery of the CCM project including timeline, resources, data security and costings.
AIRDOCS is an Australian company founded by CCM industry experts. The founders each have decades of CCM experience. We simplify and expedite the design, creation and delivery of Digital Transformation projects involving Customer Communications Management. AIRDOCS ensures every document you provide to your customers is functionally designed, personalised, actionable and delivered via the customer's preferred channel.
AIRDOCS is a Software as a Service platform that eliminates the traditional problems you face with large scale on-premises CCM solutions. With our AZURE hosted Cloud solution we leverage your data to deliver rich, compelling communications. Content is held in a single, secure location and the management of data processing, marketing and distribution rules is fast and simple.
Get in touch with an AIRDOCS expert now.
Contact us to join the Partner Program
To ensure the best possible outcome for our customers, AIRDOCS adopts a partnership approach to deliver optimized solutions. It's also the reason that we work with a range of partners that add value to our solution offerings and deliver incremental benefit to our customers, prospective customers and partners' businesses.
TheFormsAgency Pty Ltd
Domain experts in document automation
Future proof your business with minimal time and investment. With our system transformation model you will improve customer engagement and reduce the costs within your business. Our full-service solution will enable you to automate customer communications across a number of delivery channels including print, email and fax. We handle the entire system integration.
Document Solutions Intnl.
Composition & delivery experts
DSI has a long-standing history of providing advanced and cost-effective Enterprise Output Management solutions. We’ve helped world-leading companies across a host of industries enhance their bottom line through highly-scalable document composition, digital archiving and electronic presentment applications. DSI supports customers in Australia, New Zealand and Asia.
ADEPT Group Ltd
Digital Customer Experience
In 2010, Dominic Stow and Frik Botha identified a gap in the marketplace for a project and technology services provider that specialised in the co-sourcing & co-delivery of projects. So they decided to do something about it. Since its establishment in 2010, Adept has been at the leading edge of innovation in New Zealand.
McKean Communications Group
Print & Mail Delivery Specialists
Print and Mail delivery specialists, with
high quality printed output of customer
communications, utilising highly
advanced printing platforms including
high speed roll fed ink jet and sharp digital laser output. Pre-sort, barcode driven mailing and lodgment. Full reconciliation and reporting.
The customer intimacy agency™
If you want digital transformation to transform your customer experience, don’t send them the same old content. Get Friendly involved. Friendly is Australia’s leading communications agency for written customer service. We transform bland and complicated account correspondence into engaging conversations that speak directly to your brand values. Learn more at www.friendlypersuasion.net
At Enterprise X we partner with companies who are obsessed with solving big problems and creating new market opportunity.
We are a team of innovators and disruptive thinkers who are expert at leveraging design, data and agile innovation practices alongside existing ecosystems to build digitally powered businesses. Partner with us to invest and build new businesses that transform markets.
Co-Founder & Director of Technology
James has specialized in the high volume document management industry for the last 15 years. His expertise spans the areas of document composition, archiving, printing and conversion. He is an expert in integrations of complex Cloud and premises-based solutions.
Connect with James on LinkedIn
An accomplished CEO, Greg combines technical depth with business savvy & creative flair and an ability to think analytically. He has worked internationally for more than 25 years in fields including: Big Data, Startups, E-commerce, Financial Services and Cloud/SaaS.
Connect with Greg on LinkedIn
Business Development Manager
David is a CCM solution expert with over 15 years’ experience specific to the CCM industry. The past six years in CCM solutions sales enables David to understand the entire CCM technology stack through to today’s multi-channel communication requirements to drive maximum customer engagement.
Connect with David on LinkedIn